For high end mods we charge the Royal Mail rate for Special delicery of £6.40 this is to cover the insurance costs.
We use Royal Mail signed delivery for all of our UK deliveries, 2nd class signed £3.00, 1st class signed £4.30.
Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements at email@example.com
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
Delivery will be sent out via Royal Mail signed for
Royal Mail Signed For and Royal Mail Special Delivery require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
Insurance – PLEASE READ
All our flat rate Royal Mail Signed for services are insured up to the value of £50. for all orders over £50 we choose the higher rate signed for service as this insures goods up to £500.
We can only refund / replace goods up to the value of £50 if the Royal Mail Signed for option is chosen.
If your order has not arrived within 5 working days please contact us with your order number immediately.
Returns and Cancellation Policy
PLEASE NOTE: Green Dog Vaping only offer a warranty on faulty products. Green Dog Vaping do not offer a warranty if you do not like the product.
Please check all goods when you receive them as the warranty will run from the date of your receipt.
You will have 14 days from the date of receipt to cancel your order. You can return the order to us unopened and in its original condition to receive full refund (customer to pay shipping costs).
The following procedure must be followed in order to carry out a warranty claim
Our products contain nicotine. Nicotine is an addictive substance and can be fatal if consumed incorrectly. We do not recommend our products to anyone who is not already a smoker. Do not use nicotine if you are pregnant. Before using nicotine please seek medical advice if you suffer from heart disease, high blood pressure, diabetes, liver or kidney disease. Please keep your nicotine products in a secure or locked cabinet, away from children/minors.